FAQs

1. Can I return my purchase?

Yes, you can return your purchase within 30 days of receiving it. To be eligible for a return, the item must be unused, unwashed, with all tags and packaging intact. Sale items are not eligible for return.

2. How do I request a return or refund?

To request a return or refund, please email us at [email protected] with your order number and reason for return. We will guide you through the return process via email.

3. How long will it take to receive my refund?

Refunds will be processed within 5-7 business days after we receive the returned item and confirm that it meets the conditions. The refund will be credited directly to your original account.

4. Are shipping costs refundable?

No, shipping costs are not refundable. If you return an item, the shipping cost will be deducted from the refund amount.

5. Can I return a discounted item?

Unfortunately, we do not accept returns or refunds for discounted items. All transactions involving discounted items are final.

6. What if I receive a defective or misrepresented item?

If you receive a product that is defective or does not match the online description, please contact us at [email protected]. We will guide you through the return process and assist you in resolving the issue.

7. What is the shipping cost for a return?

The customer is responsible for the shipping cost to return the item. This cost is non-refundable and will also be deducted from the refund amount if applicable.

8. What should I do if I have not received my order?

If you have not received your order after the estimated delivery time, please contact us at [email protected] to check the status of your order and receive assistance.

9. Can I track my order?

Yes, once your order has been processed and shipped, we will send you a confirmation email with tracking information so you can check the delivery progress.

Contact us

Email: [email protected]

Working hours: 8am – 6pm / Monday to Friday (Saturday & Sunday off)